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Information System Specialist
MSF - Holland Department, Islamabad
Apply By Jun 20, 2021
Job Description (total positions: 1, posted on: Jun 11, 2021)

Main Objectives:

  • Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator.

Main Objectives:

  • Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs;
  • Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;
  • Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;
  • Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];
  • Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitement process with the support of the HR Department, the Logistics Coordinatorr and the HQ Technical Referent(s);
  • Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated;
  • Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
  • Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures;
  • Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
  • Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
  • Management of the day to day support of the IT and Telecommunications environment ( information and communication technology, network and mail management, helpdesk, IT device management, Software and Data Management, HF/VHF and satellite communication, VoIP, videoconference, telephony, Intercom, etc.);
  • Participate in the diagnosis, troubleshooting, servicing/reparation and repatriation of IT and Telecom equipment; Support in the periodical maintenance schedules for all IT and Telecom equipment
  • Ensure the adequate stocks of consumables and materials for minor repairs and manage those stocks in coordination with the line manager; ensure the replenishment of the ICT consumable stock;
  • Ensure the filling of the stock cards of consumables, spare parts/equipment and support the physical stock inventory on a regular basis;
  • Responsible for the backup and updating of the desktops/laptops, the virus definition and engine updates of anti-virus software
  • Implementation of Data Protection strategies (backups, anti-malware updates and software patching; firewall protection; radio protection, etc.) for the entire mission;
  • Participate in the market assessment strategies and evaluation of local suppliers for quality services and the use of quality material;
  • Participate in the development of the ICT budget (Annual planning process and Budget forecast exercises);
  • Support in the ICT administrative part (contract management, market assessment, renewal of documentation HF, VHF, registration of ICT material etc.)Support in the completion of the necessary reports before and after any repair or required maintenance and ensure record keeping for all repairs/maintenance according to MSF protocols;
  • Organise and provide, as necessary, training and information sessions for ICT equipment management/usage (including correct use and basic/user maintenance);



  • Essential university or technical school diploma. Certification in network or server administration would be an asset.


  • Preferably 5 years of proven experience in IT or technical function.


  • Preferably B1-B2 English

Knowledge, Skills & Attitudes     

  • Expertise in latest version of Microsoft Operating System and business applications (Office365)
  • Understanding of Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V).
  • Good knowledge in Network Administration (LAN, VLAN, network policies and protocols).
  • Good knowledge of computer’s hardware and maintenance process, IT security best practices and IT service management tools (ITSM).
  • Understanding of radio telecommunication concept (HF, VHF, GSM, satellite) Teaching and supporting skills.
  • Results and Quality Orientation L2.
  • Teamwork and Cooperation L2.
  • Behavioural Flexibility L2
  • Commitment to MSF Principles L2 .
  • Stress Management


Required Skills

Networking, Microsoft Operating System Manager, Linux Network Administration,

N.G.O./Social Services
Computer Networking
Job Type
Full Time/Permanent ( First Shift (Day) )
No Preference
Minimum Education
Degree Title
• Essential university or technical school diploma. Certification in network or server admin-istration would be an asset
Career Level
Experienced Professional
Minimum Experience
5 Years(Preferably 5 years of proven experience in IT or technical functions)
Salary Range
PKR. 90,000 to 125,000/Month